Medicaid & Insurance
Greenlake Psychology is now enrolled as a Medicaid provider and actively accepting clients covered by Colorado Medicaid (Health First Colorado).
Services Available to Medicaid Clients
If you or someone you love has been putting off psychological services because of concerns about cost or coverage, there is now a path forward. We believe a Medicaid card should open doors — not close them — and we are committed to providing the same thorough, evidence-based care to every client who walks through our doors.
Medicaid clients at Greenlake Psychology can access a range of services based on their plan and eligibility, including individual therapy and psychological consultation. If you have questions about whether a specific service is covered under your plan, we encourage you to reach out — we are happy to help you figure it out.
Accepted PLans:
Health First Colorado
Colorado Access / CoAccess
Northeast Health Partners
Rocky Mountain Health Partners
An Important Note About Billing: Why Medicaid Clients Cannot Pay Privately for Covered Services
This is something that surprises a lot of people, so we want to explain it clearly.
Think about it this way: imagine you have health insurance that covers annual physicals. You go to your doctor for your yearly visit, and at the end of the appointment, the front desk says, "That'll be $200 out of pocket." You'd likely — and rightfully — push back. Your insurance covers this. They can't just charge you instead.
The same principle applies to Medicaid, and in Colorado, it is actually written into law.
Under Colorado statute (C.R.S. § 25.5-4-301(1)(a)(III)(B)), if a provider is enrolled in a Medicaid member's plan and provides a service that Medicaid covers, neither the client nor Medicaid can be billed privately for that service. This means we cannot accept out-of-pocket payment from you for a service that your Medicaid plan covers — even if you offer it, and even if it feels simpler in the moment.
This law exists to protect you. It prevents providers from pressuring Medicaid clients to pay out of pocket for services they are already entitled to receive through their coverage. It ensures that having Medicaid means something — that your benefits are actually honored, not quietly bypassed.
There is also a serious consequence for the client that is worth understanding: if a Medicaid member pays out of pocket for a covered service, it can put their Medicaid eligibility at risk. The reasoning is straightforward — Medicaid is a needs-based program. If a person can pay privately for covered medical services, the program may determine that they have sufficient financial resources and therefore no longer qualify for benefits. What feels like a simple, convenient payment in the moment could trigger a review of your eligibility and potentially cost you your coverage altogether. This is not a hypothetical risk. It is a real one, and it is another reason we will never ask you to pay privately for something your plan covers.
There is one narrow exception: if a service is genuinely outside of what your Medicaid plan covers, and both you and the provider have a written agreement ahead of time documenting that you understand it is not covered and are choosing to pay privately, a private payment arrangement may be permitted. We will always be transparent with you about what is and is not covered before any services begin.
In short: if your Medicaid plan covers it, we bill Medicaid. That is how it is supposed to work, and that is how we will operate.
Get Started:
If you are a current or prospective client with Medicaid coverage, please reach out. We will verify your benefits, explain what is covered, and help you schedule an appointment. We are currently accepting new clients and would be honored to support you.